Collision Estimator

About the role

Crash Champions is the largest founder-led multi-shop operator of high-quality collision repair service in the U.S., with over 650 state-of-the-art locations in 38 states. We also operate the growing Crash Champions LUXE | EV Certified brand for highline and luxury EV repair centers. Our vision is anchored by the belief that delivering superior collision repair service is about People First.

Responsibilities

• Educate customers on vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value.
• Complete initial estimates, write full estimates after disassembly and damage evaluation, and lock final estimates.
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep customers fully informed and updated on the status of their vehicle, providing the best possible experience.
• Pull and review all data procedures with Body Technicians and complete post-scanning for each vehicle in the repair process.
• Pre-close the final repair order, handle disbursement paperwork, address exceptions, and ensure carrier-specific requirements are complete.

Requirements

• Customer service skills.
• Organization and multi-tasking skills, with strong time management and adaptability to a fast-paced environment.
• Knowledge of dealing with insurance partners preferred.
• Ability to work in fast-paced environments.
• Knowledge of multiple estimating systems (CCC One preferred, Mitchell & Audatex).

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with company match
• Referral Bonus (“Cash From Crash”)
• 5 Paid Holidays

Pay

Competitive compensation range: $65,000 – $140,430 per year, inclusive of monthly sales incentive bonuses. The actual offer will be based on job-related knowledge, skills, experience, and relevant certifications.