Collision Estimator

About the Role

Classic Collision, established in 1983 in Atlanta, Georgia, is a rapidly growing company committed to offering quality service with integrity and honesty. We are seeking a dedicated individual to join our team as a primary point of contact for customers throughout the vehicle repair process. This role involves preparing estimates, coordinating with insurance companies, maintaining customer communication, and ensuring high customer satisfaction.

Responsibilities

• Serve as the primary point of contact for customers from vehicle drop-off to delivery.
• Prepare estimates for customers and insurance partners according to manufacturer and Classic Collision guidelines.
• Partner with insurance companies to manage customer claims and ensure a positive experience.
• Maintain communication with customers, providing regular updates on the repair process.
• Coordinate with technicians to ensure all vehicle damages are identified.
• Maintain customer satisfaction scores according to company standards.
• Perform quality inspections prior to vehicle delivery.
• Perform other related duties as assigned.

Qualifications

• Must be at least 18 years of age.
• Valid Driver's License required.
• Ability to provide clear, concise information in writing, via phone, and in-person.
• Prior collision estimating experience preferred.
• DRP experience with Progressive preferred.
• Familiarity with estimating systems CCC1 and Mitchell preferred.
• I-CAR / ASE certification preferred.
• Strong organizational skills.
• Successful completion of a background check required.

Behaviors/Competencies

• Integrity: Demonstrate respect and accountability in every interaction.
• Customer Service: Provide the highest level of customer service to build satisfaction and retention.
• Innovation: Develop and display innovative approaches and ideas.
• Teamwork: Contribute to a positive team spirit and support everyone’s efforts to succeed.

Physical & Environmental Requirements

While performing the duties of this job, the employee is regularly required to use their hands and is required to talk and hear. The employee is frequently required to stand, sit, and walk occasionally for long periods. The employee may occasionally lift and move objects up to 20 pounds. Specific vision abilities include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Benefits

• Paid Weekly
• Continuous Training
• Supportive Team Culture
• Company match 401K
• Medical/Dental/Vision
• Paid Time Off - 6 Paid Holidays

Classic Collision is an Equal Opportunity Employer committed to providing reasonable accommodations to individuals with disabilities. For assistance, please contact recruiting@classiccollision.com or 450-500-6808.