Collision Estimator

Responsibilities

• Greet customers with a smile.
• Obtain customer and vehicle information.
• Report/document all vehicle symptoms and damage as described by the customer.
• Prepare a preliminary estimate with cost of labor/parts.
• Work with insurance and adjusters to get preliminary estimates approved.
• Explain repair plans, timelines, procedures, rentals, etc to customers and schedule jobs for repair.
• Order parts through CCC {Collision Link), Parts Trader, LKQ/Keystone website, calling dealer, etc.
• Aid technician with tear down of vehicle for writing initial supplement after job comes in for repair.
• Submit supplement to insurance with proper pictures and notes.
• Communicate with the shop manager timeline, workload, and vehicle progress, etc.
• Follow repair to make sure tech has all they need and update the customer with progress.
• Conduct follow-up inspections and verify repairs have been completed to ensure safety and quality standards have been met before returning to the customer.
• Maintain detailed records of estimate, repair order, supplement needs and insurance communication to finalize invoice/estimate.
• Collect any insurance check and customer deductible, if applicable.
• Walk out with the customer to look at their repaired vehicle and thank them for their business.
• Assist with quarterly inventory.
• Other assigned tasks as needed.

Requirements

• Proven experience in automotive collision or a related field.
• Strong attention to detail with ability to perform under pressure.
• Excellent teamwork skills.
• Strong problem-solving skills and the ability to troubleshoot effectively.
• A commitment to safety practices in the workplace.
• Ability to work flexible hours as needed to meet project deadlines.