Collision Customer Service Representative

Job Summary

The Customer Service Representative (CSR) is the first point of contact for customers at our collision center. The CSR plays a key role in ensuring a seamless and positive experience by coordinating customer intake, managing communication between departments, and assisting with administrative tasks.

Responsibilities

• Greet customers in person and over the phone with a professional and courteous attitude.
• Schedule appointments for vehicle estimates and repairs.
• Collect and input customer and vehicle information into the management system.
• Provide updates to customers on repair status and timelines.
• Cook up coordination with estimators, technicians, and insurance adjusters to ensure smooth workflow.
• Handle customer inquiries, concerns, and complaints in a timely and empathetic manner.
• Process payments and handle basic billing and invoicing tasks.
• Maintain a clean and organized front office area.
• Comply with all company policies, procedures, and safety standards.
• Other duties as assigned.

Qualifications

• Prior experience in a customer service or administrative role (automotive or collision industry a plus).
• Strong communication and interpersonal skills.
• Proficiency with computers and basic office software (Microsoft Office, email, CRM systems).
• Ability to multi-task and remain calm in a fast-paced environment.

We Offer

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Vehicle Purchase Discounts
• Employee Discounts on Parts and Service Repairs
• Aggressive Employee Referral Program with Bonus Opportunities

What You Must Be

You must be at least 18 years of age to apply. We are an equal opportunity employer and a drug-free workplace.