Collision Consultant

About the Role

OEC provides software solutions to those who work in the automotive parts and repair industry. Our solutions make it easier for automotive industry professionals to buy and sell parts, conduct repair research & planning, optimize estimates, improve the parts supply chain, and more. OEC partners with many of the world's largest manufacturers, dealers and suppliers, shops and repairers, and service providers, giving our customers access to a comprehensive network and a streamlined workflow.

We are seeking a knowledgeable and customer-focused Collision Consultant to serve as a trusted advisor to OEM-certified collision repair facilities. In this role, you will partner with repair centers to ensure they consistently meet evolving OEM repair standards, implement best practices, and deliver safe, high-quality vehicle repairs. As a subject matter expert, you will provide consulting, coaching, and training that helps collision centers improve repair quality, operational efficiency, customer satisfaction, and profitability. This is a highly visible, field-based role ideal for someone who enjoys building relationships, influencing change, and helping businesses succeed.

What You'll Do

• Consult, Coach, and Support Repair Facilities
  • Serve as the primary advisor and OEM representative for assigned certified collision centers.
  • Build trusted relationships with facility leadership and repair teams.
  • Provide expert guidance on OEM repair requirements, repair planning, and operational best practices.
  • Respond promptly and accurately to technical and operational questions from collision centers.
• Evaluate Repair Quality and Compliance
  • Conduct comprehensive assessments of collision center capabilities and repair processes.
  • Review in-process and completed repairs to verify compliance with OEM repair procedures and standards.
  • Identify process gaps from estimating through final delivery and recommend corrective actions.
  • Assess facility readiness and ongoing compliance with OEM certification requirements.
• Drive Operational Excellence
  • Implement Repair Planning Systems tailored to each facility's operations and business goals.
  • Identify opportunities to improve workflow efficiency, repair quality, cycle time, and profitability.
  • Support facility teams through change management initiatives and continuous improvement efforts.
  • Help collision centers better utilize OEM repair information and procedures.
• Deliver Training and Education
  • Conduct onsite coaching, consulting, and OEM repair training sessions.
  • Educate technicians, estimators, managers, and leadership teams on evolving OEM requirements and industry best practices.
  • Promote adoption of safe and proper repair methodologies.
• Documentation and Reporting
  • Maintain accurate schedules, visit calendars, and activity plans.
  • Document facility visits, inspections, coaching sessions, training activities, and communications within company systems.
  • Submit timely and detailed reports following facility visits and consultations.
  • Participate in team meetings, conference calls, and ongoing professional development activities.

What You Bring

• Education: Bachelor's degree in Business Administration, Marketing, Sales, Automotive Technology, or a related field preferred. Equivalent combination of education and directly related experience in collision repair, insurance claims, consulting, or strategic account management will be considered.
• Experience: Minimum of 3 years of experience in one or more of the following:
  • Collision repair technician
  • Collision estimator
  • Insurance adjuster or claims professional
  • Automotive repair consulting or related field
• Skills & Competencies:
  • Strong understanding of collision repair processes, OEM repair procedures, and industry best practices.
  • Working knowledge of estimating platforms and the ability to interpret repair estimates, repair plans, and work orders.
  • Excellent communication, presentation, coaching, and relationship-building skills.
  • Strong business acumen with the ability to identify operational improvements and performance opportunities.
  • Proficiency with Microsoft Office applications and mobile technology, including iPads and reporting systems.
  • Highly organized with the ability to manage multiple priorities independently.
  • Strong attention to detail and commitment to quality.
  • Customer-focused mindset with demonstrated empathy, active listening, professionalism, and collaboration skills.
• Travel Requirements: Valid driver's license required. Frequent travel to assigned collision repair facilities, up to 80% of the time.

Why Join Us?

This role offers the opportunity to work directly with leading OEM programs and some of the industry's most respected collision repair facilities. You'll have the chance to influence repair quality, promote vehicle safety, drive business performance, and help shape the future of collision repair through education, consulting, and continuous improvement.

What We Offer

• Full benefits starting Day 1: Medical, Dental, and Vision
• 401(k) with company match
• Unlimited Flex Time Off plus 10 company-paid holidays
• Professional development programs, tuition assistance, and quarterly book program
• Free wellness coaching and pet insurance
• Employee resource groups and exclusive employee discounts

What makes working at OEC awesome? It varies from employee to employee. For some, it's the flexibility - whether it's remote work or a hybrid or in-person role, OEC takes our teams across multiple time zones and international communities. For others, it's the strong sense of camaraderie and community that celebrates both individuals and team-driven contributions. Or it could be the empowerment and how the team is encouraged to take risks, learn, and grow within a dynamic and supportive environment. But no matter what gets us out of bed in the morning, our whole global community is inspired to be forward thinking and drive innovative solutions for the automotive parts and repair industry.