College Work Study- Information Tech (00010880)

Essential Duties

• Serve as the initial point of contact for staff and students experiencing technical issues, both in person and over the phone.
• Greet faculty, staff, and students visiting the office and notify IT staff of their arrival.
• Log and track support helpdesk tickets and calls and escalate emergencies to senior staff.
• Aid in the setup, testing, and troubleshooting of audio/visual equipment in conference rooms, classrooms, and meeting spaces.
• Aid with clerical tasks, including data entry and organizing inventory and office supplies.
• Aid with project-based tasks like software and hardware rollouts, inventory management, and equipment deployment preparation.

Qualifications

• Eligibility Requirements: Applicants must be 16 years or older, have work permit consent, and eligible to work in the United States.
• Must be actively attending one of the City Colleges of Chicago.
• Must be enrolled in a minimum of 6 credit semester hours.
• Must be pursuing an approved educational credential, degree, or certificate.
• Must have and maintain a minimum cumulative 2.0 GPA (waived for first semester new students).
• Must be in “good standing” – no City Colleges of Chicago academic restrictions.
• Must not be current Full or Part-time employees of the City Colleges of Chicago.
• All positions are “employment at-will”.

Knowledge and Skills

• High School Diploma required or actively pursuing a GED at the City Colleges of Chicago.
• Knowledge of City Colleges of Chicago.
• Basic understanding of computers.
• Excellent oral communication skills.
• Excellent customer service skills.
• Promotes a positive role model and favorable public image as City Colleges of Chicago representative.
• Adheres to the City Colleges of Chicago Customer Services Excellence Standards.
• Reliable, punctual, responsible, committed to the job, some computer knowledge.

Salary

The salary is: $17.00/hour. Offered rate will be determined based on whether assigned location is on campus or off campus.

Additional Information

City Colleges of Chicago is an Equal Opportunity Employer.