College Intern - Solution Center IT Help Desk

Requisition ID: 20407 Join us in building a better future for Arizona! SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona. Why Work at SRP At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power. Benefits SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits: 401(k) plan with employer matchingAccess to a recreation and fitness facilityTuition assistance for both undergraduate and graduate programs: College interns are eligible to receive $1000 per calendar year Summary SRP is recruiting a Solution Center/Help Desk Student Intern. The ideal candidate will be a college Freshman, or Sophomore in an IT related curriculum. Selected candidate must be enrolled in college for a minimum of 6 credit hours (100+ level) during the Spring and Fall semesters to qualify. The student intern must be available to work Monday through Friday. The student intern will work daily scheduled hours based on the department’s needs, with a minimum requirement of 15 hours and up to 40 hours per week maximum. What You'll Do Provide phone/chat assistance to internal SRP employees with varying degrees of technical knowledgeProvide excellent customer service, demonstrating patience while effectively dealing with employee technical problemsPerform problem-solving over the phone or through chat and determine appropriate course of problem escalation as required, while ensuring detailed written documentation Education A high school diploma, GED, or equivalent is required. Additional Requirements And Qualifications Preferred experience includes: Familiarity with many of the following: Microsoft Office (Word, Excel, PowerPoint, Access), Outlook, ExchangeMicrosoft 365 (MS365) applications Windows Operating Systems: Windows 11, Microsoft Edge, Chrome, and Firefox, to include understanding configuration and propertiesNetworking, to include general knowledge of user accounts and login, FTP, dial-up/VPN, and Intranet vs.Internet Desktop hardware, including the ability to problem-solve hardware component issuesLaptop hardware, including wireless Smartphones, Android and iPhoneCustomer service experience College level coursework (100 or higher) from an accredited institution is preferred. Management will evaluate college-level coursework individually to determine if it is applicable to the position and relevant to the required skills. Hybrid Workplace SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona. Drug/Alcohol Policy Statement To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process. Equal Opportunity Employer Statement Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law. Work Authorization All candidates must be legally authorized to work in the United States. Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visas.