College Assistant - (Hourly) Degree Auditor - Office of Registrar

General Duties

Under supervision, performs miscellaneous clerical, administrative, research or other work related to the operation of a College or other unit where such work is required on a part-time basis or for a period of limited duration.

About the Role

John Jay College of Criminal Justice is a senior college of the City University of New York and an internationally recognized leader in educating for justice. The College seeks staff and faculty members who thrive in a multicultural academic environment and are committed to cementing our culture of pride, distinction and excellence.

Responsibilities

• Handle confidential student information with care, adhering strictly to FERPA privacy and compliance regulations.
• Provide customer service to students, faculty and staff by responding to inquiries via email, phone, and in person regarding graduation requirements, degree audits and academic records.
• Review student records for completeness and identify missing graduation requirements for preliminary evaluations.
• Support diploma distribution, including coordinating in-person pickup and verifying student identification.
• Aid with commencement preparation, Graduate Salute, and other graduation-related events.
• File and maintain electronic and physical records in accordance with departmental procedures.
• Generate reports from CUNYFirst, DegreeWorks, and Microsoft Excel to support degree audit, graduation operations and duplicate diploma processing.
• Perform other duties as assigned.

Qualifications

• Must demonstrate sufficient skills to perform the duties of the assigned tasks.
• Ability to interpret and follow established policies, procedures and guidelines related to academic records, graduation requirements and degree completion processes.
• Ability to perform data entry accurately and efficiently while identifying discrepancies and escalating issues when necessary.
• Strong written and verbal communication skills.
• Attention to details and organizational skills.
• Proficiency in Microsoft Office applications (MS Word, MS Excel, MS Outlook).
• Experience in higher education, CUNYFirst/PeopleSoft, DegreeWorks, student services, or administrative support is preferred.
• Ability to work independently while managing multiple priorities in a fast-paced office environment.