Collector - Longwood, FL

About the role

The Collector – Senior Specialist II reports to the Collections Manager and is a non-exempt position without supervisory responsibilities. This role is part of the collections team at Trustco Bank, which is committed to fostering a supportive and inclusive workplace.

Responsibilities

• Coordinate communications: Coordinate daily collection calls and correspondence (telephone and mail) to notify customers of delinquent accounts, collect deposits, payments, or fees.
• Ensure compliance: Ensure every interaction and process step complies with all debt collection laws and regulations.
• Specialized processing: Prepare comprehensive bankruptcy packets in strict compliance with bankruptcy laws.
• File preparation: Prepare delinquency letters in compliance with timing requirements and prepare detailed foreclosure and judgment files for management review.
• Maintain records: Maintain meticulous and up-to-date collection records and documentation.

Qualifications

• A High School Diploma or equivalent education/experience is required.
• Effective verbal and written communication skills.
• Well organized with the ability to manage multiple tasks and work to time-sensitive deadlines.
• Ability to work well independently and in groups.
• Working knowledge with Microsoft Office Programs; Excel and Word.
• Fluent in English; bilingual a plus.

Physical Demands

This job description is not exhaustive; duties and responsibilities may change at any time with or without notice. Primarily sedentary role involving standard office activities such as computer work, phone communication, and document handling.