Collector Customer Service Representative

About the role

Responsible for collecting payments from customers, ensuring timely and accurate billing processes, and maintaining positive customer relationships.

Responsibilities

• Handle customer inquiries related to billing and payment issues
• Process payments via phone, mail, and online channels
• Resolve disputes and provide refunds as necessary
• Maintain accurate records and reports of all transactions
• Follow up with customers to ensure satisfaction and address concerns

Requirements

• High school diploma or equivalent
• Excellent communication skills, both verbal and written
• Ability to work independently and manage multiple tasks simultaneously
• Proficiency in Microsoft Office Suite
• Experience in customer service or a related field preferred

Qualifications

• Strong organizational skills
• Ability to work flexible hours including evenings and weekends
• Valid driver’s license and reliable transportation (for those working in a field-based capacity)

Skills

• Customer service skills
• Problem-solving abilities
• Attention to detail
• Computer literacy (Microsoft Office Suite)

Benefits

• Competitive salary
• Flexible scheduling options
• Health insurance coverage
• Professional development opportunities

Pay

• $15.00 per hour

Schedule

• Variable schedule based on business needs

Contact Information

To apply, please fill out the form below or contact us at [contact information].

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