Collector

About the role

The role requires managing a high-volume portfolio of domestic U.S. accounts, performing outbound collections, and maintaining strong customer relationships.

Responsibilities

• Manage a portfolio of ~1,000 accounts totaling ~$7M in receivables
• Perform outbound collections via phone and email while maintaining excellent customer service
• Review aging reports and prioritize accounts to meet collection targets and quotas
• Reconcile accounts, resolve discrepancies, and escalate complex issues as needed
• Investigate and document invoice disputes and payment delays
• Partner cross-functionally to resolve account issues efficiently
• Maintain accurate account updates and activity tracking in systems

Qualifications

• Minimum 2 years of collections experience (corporate A/R preferred)
• Experience managing high-volume portfolios and working aging reports
• Experience with Esker, Billtrust, Salesforce, and Oracle
• Strong communication skills (written and verbal) with the ability to clearly explain collections activity
• Proficiency in Microsoft Excel (basic to intermediate; no advanced formulas required)
• Strong attention to detail and ability to escalate issues effectively
• Prior proven ability to meet goals, quotas, and daily performance metrics

What We're Looking For

Results-driven and motivated by hitting collection targets
Detailed with strong organizational skills
Excellent communicator (writing sample required during interview process)
Self-starter who can thrive in a remote environment

Benefits

No specific benefits mentioned in the job posting.

Schedule

No specific schedule mentioned in the job posting.

Pay

No specific pay mentioned in the job posting.