Collector

About the role

This role involves providing high quality customer service by handling telephone inquiries, requests, and problems. Key responsibilities include resolving customer inquiries and problems on first contact, providing account information, resolving or referring billing disputes, correcting payment errors, revising fee and finance charges as appropriate, managing accounts, taking orders, dealing with lost or stolen cards/checks, and researching customer problems.

Responsibilities

• Resolve customer inquiries and problems on first contact
• Provide customers with account information
• Resolve or refer billing disputes
• Correct payment errors
• Revise fee and finance charges as appropriate
• Manage accounts
• Take orders
• Deal with lost or stolen cards/checks
• Research customer problems that could not be resolved during the initial contact

Requirements

• Two to four years of relevant experience
• Good knowledge of banking products and services
• Effective telephone and interpersonal skills
• Strong problem-solving and negotiation skills
• Ability to handle difficult customer calls
• Proficient computer navigation skills using Microsoft Office applications
• Identify and resolve/escalate problems
• Good time management skills

Qualifications

• High school diploma or equivalent

Skills

• Customer service skills
• Technical skills (e.g., computer navigation)
• Problem-solving skills
• Time management skills

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Pay

$20.00 - $21.15 per hour

Schedule

Monday-Friday 8am-5pm local time, working from one of the posted U.S. Bank locations three (3) or more days per week.