Collector

Day to day

• Engage with members to discuss account statuses and payment options
• Focusing on building rapport and understanding each member's unique situation
• Analyze account histories to identify trends
• Create personalized payment plans
• Document interactions with precision to ensure compliance with regulations
• Work closely with team members to share best practices
• Participate in training sessions
• Develop skills in resolving disputes amicably
• Monitor account developments and report any significant concerns to the management team

What We're Looking For

• Interpersonal and analytical skills
• Strong communication abilities to engage empathetically with members while addressing sensitive financial matters
• Active listening to understand members' needs and concerns
• Effective problem-solving skills to devise creative payment solutions tailored to individual circumstances
• Attention to detail for accurate documentation and analysis of account data
• A high degree of professionalism and emotional intelligence for navigating challenging conversations
• Adaptability to encounter various customer scenarios

Benefits

• Comprehensive benefits package including Medical, Dental, Vision, Prescription and Life Insurance
• 401K with employer matching contributions
• Tuition Reimbursement
• Flexible federal reserve banks holiday schedule