Collector

About the role

Join SC State Credit Union as a Collector and experience the thrill of making a positive impact on our members' financial journeys! This role is perfect for detail-oriented individuals who thrive in a fast-paced environment while practicing exceptional customer service skills. You'll be at the forefront of helping our members manage their accounts and overcome financial challenges, all while contributing to our mission of excellence and smart solutions. Cultivating relationships and demonstrating customer-centricity will be key to your success in this role. Dive into a rewarding career where your contributions are recognized, and experience a culture that prioritizes professional growth and high performance!

Responsibilities

• Engage with members to discuss account statuses and payment options, ensuring a customer-centric experience
• Handle inbound and outbound calls, focusing on building rapport and understanding each member's unique situation
• Analyze account histories to identify trends
• Create personalized payment plans
• Document interactions with precision to ensure compliance with regulations
• Work closely with team members to share best practices
• Participate in training sessions
• Develop skills in resolving disputes amicably
• Monitor account developments and report any significant concerns to the management team
• Collectors are required to work until 7:00 PM one night per week

Qualifications

• Strong communication abilities, allowing you to engage empathetically with members while addressing sensitive financial matters
• Active listening is crucial, as understanding members' needs and concerns helps foster trust and builds lasting relationships
• Effective problem-solving skills, enabling you to devise creative payment solutions tailored to individual circumstances
• Attention to detail is paramount for accurately documenting interactions and analyzing account data
• High degree of professionalism and emotional intelligence will help you navigate challenging conversations with grace and poise
• Adaptability is vital, as you will encounter various customer scenarios requiring flexibility and a commitment to delivering exceptional service

Skills

• Interpersonal skills
• Analytical skills
• Communication
• Active listening
• Problem-solving
• Attention to detail
• Professionalism
• Emotional intelligence
• Adaptability

Benefits

• Medical, Dental, Vision, Prescription and Life Insurance
• 401K with employer matching contributions
• Tuition Reimbursement
• Federal Reserve Banks Holiday Schedule
• And more!