Collector

About the role

The Collector position is responsible for ensuring prompt recovery of all monies owed to Neighborhood Credit Union's portfolio of loans, credit cards, and share accounts. Locates and contacts members with delinquent accounts and attempts to recover monies. Provides exceptional member service and problem resolution throughout all phases of the collection process. Maintains compliance with all Federal, State, and local laws and regulations.

Responsibilities

• Locates and contacts delinquent borrowers primarily by telephone to encourage prompt repayment of delinquent accounts and provides credit counseling to members in financial difficulty.
• Records information about financial status of member and status of collection efforts in the appropriate records of the credit union.
• Plans course of action to recover outstanding payments. Investigates and resolves discrepancies in payment and/or accounts.
• Negotiates payment deadline, payment plans and accepts payments using electronic cash management.
• Makes recommendations to take action to repossess, hire a door knock service, begin legal action, settle the account for less than balance, offer an extension or a workout.
• Works deficiency balance accounts for possible work-out plans prior to sending to outside agency.
• Responsible for direct communication as it relates to repossession agents, tow/wrecking companies, attorneys, insurance companies, and other vendors.
• Addresses complaints and resolves problems.
• Attends and participates in meetings as required.
• Maintains strong working relations and communications with Credit Union personnel.
• Complies and stays informed of all Federal, State, and local acts and/or laws.
• Performs other functions that might be needed from time to time and assists others to complete tasks and work assignments.
• Ensures that the work area is clean, secure, and well maintained.
• Achieves goals and targets.