Collector

About the role

Heritage Federal Credit Union, a Readers' Choice Best Credit Union gold award recipient, is growing thanks to the focus on helping our members and community. At Heritage, we foster a dynamic and collaborative environment where your contributions truly make a difference. We are searching for a Collector to join our amazing team!

Responsibilities

• Call, text, and email borrowers on past-due loans to obtain payment and/or make payment arrangements.
• Discuss and potentially offer financial arrangements to members on their delinquent account(s).
• Examine potential financial arrangement options for members who have delinquent accounts to alleviate past due status.
• Maintain a current and detailed understanding of past-due consumer loan and mortgage loan products.
• Perform various skip-tracing methods on members without viable contact information.
• Stay up to date on all collection policies and best practices.
• Adhere to all collection laws and regulations to maintain proper policies and practices.
• Other duties as assigned.

Qualifications/Experience Required

• A high school graduate or equivalent.
• One year of collection or financial industry experience preferred.
• Familiar with default and enforcement clauses.
• Basic understanding of the U.S. Bankruptcy Code.
• Understanding of applicable repossession laws.
• Understanding of real estate collection.
• Basic level proficiency with Microsoft Word, Excel, and Outlook.
• Excellent organizational skills, as well as strong written and verbal communication skills.
• Ability to work accurately and thoroughly.
• Ability to work with a team and independently.