Collector

Responsibilities

• Review accounts per accounts receivable reports for unpaid claims.
• Identifies delinquent accounts, aging period and payment sources.
• Processes delinquent unpaid accounts by contacting patients and third party reimbursements.
• Carry out various collection procedures including contacting patients by phone and resubmitting claims to third party reimbursements.
• Review of separate AR.
• Answer inquiries and messages from patients and insurance companies.
• Develops collection letters.
• Identifies and resolves patient billing complaints.
• Researches credit balances.
• Implement adjustments to patient accounts.
• Alocate payments when EOBS are received and assign payments according to contract.
• Make calls to insurance companies or third-party payers regarding the status of payment.
• Communicate with payers by making 2nd requests, calls and/or providing needed information for payment.
• All efforts should be exhausted.
• Contributes in educational activities.
• Answer any inquiries billers, collectors or posters may have concerning patients accounts in addition to clinical personnel.
• Perform other responsibilities as may be called on by the Business Office Manager.

Requirements

• Education: High school diploma or equivalent.
• Ability to type 40 words per minute.
• Skilled in operating a computer and scanner, as well as software programs including Outlook.
• Telephone etiquette and professional communication skills are required.
• Must be able to work under strict deadlines and be able to prioritize assigned accounts.
• Minimum of 2-5 years of experience working in billing, preferably with a strong collection background.