Collector 1

Posting closes Wednesday, October 14th. Accepting applications until 5 p.m. 10/14/2026.

About the role

With the goal of enhancing lives, fulfilling dreams, and building communities, this position, under moderate supervision, is primarily responsible for the collection of all early-stage delinquent accounts. Such accounts include, but are not limited to, consumer loans, credit cards, negative shares, and payday loans. This position is responsible for locating and notifying members of delinquent accounts by mail, email, or telephone to resolve delinquency, in addition to updating and maintaining member files when appropriate.

Responsibilities

• Maintains knowledge and adheres to all BSA regulations and compliance standards on internal and external policies.
• Contacts all delinquent borrowers by telephone, email, or mail to encourage prompt repayment and/or resolution of delinquent accounts; may also contact in person.
• Determines reason for overdue payment, reviews loan/credit terms with member.
• Identifies unresponsive, unwilling, or unable members and uses skip‑trace resources to locate additional information when needed.
• Submits recommendations to team lead or management when needed.
• Manages a high volume and variety of member accounts daily across multiple systems, fielding internal and external interactions.
• Prioritizes tasks and shifts gears quickly to meet deadlines.
• Maintains high quality and quantity of contacts consistently.
• Educates members about advantages of prompt payment and disadvantages of late payment; identifies opportunities to recommend valuable products/services.
• Accurately records financial status and collection efforts in appropriate records; maintains professional written communication internally and externally.
• Prioritizes and handles workloads independently and within a team, demonstrating urgency.
• Develops basic understanding of delinquency trends and losses.
• Understands clerical and specialty processes (Bankruptcy, Mortgage, Recoveries) and knows resources for assistance when outside scope.
• Understands role in the Repossession process and how others are involved.
• Incorporates CARES Principles (Connect, Ask, Resolve, Elevate, Strengthen) in daily behaviors.

Requirements

Minimum: High school diploma or GED; plus a minimum of one‑year related experience and/or training; or equivalent combination of education and experience.

Qualifications

• Preferred: relevant call center and/or collection experience in a credit union, bank, or other financial institution.
• Preferred: Bilingual – Spanish.
• Preferred: NMLS registration.
• Preferred: Notary license.

Skills

• Significant level of trust and diplomacy, plus normal courtesy and tact.
• Ability to operate general office machines and equipment (email, photocopier, fax, word processor, PC, printers).
• Ability to communicate effectively verbally and in writing.
• Ability to manage confidential information.
• Ability to work in a team environment.
• Ability to accept and act on feedback.
• Ability to handle stressful situations and maintain composure.
• Well organized.
• Ability to lift up to 25 lbs.

Benefits

See the benefits summary: Numerica Credit Union Benefits And Perks

Pay

• Spokane: Non‑Exempt Range N8 – $21.97/hour to $32.96/hour.
• Tri‑Cities or Wenatchee: Non‑Exempt Range N8C – $22.84/hour to $34.28/hour.