Collector 1

Responsibilities

• Review and audit accounts in the contract management system daily to resolve and maintain collection status prior to escalating to Team Lead.
• Process commercial accounts through the contract/denial management system.
• Verify eligibility, correct and resubmit claims, and file third-party insurances by updating insurance information in the host system.
• Utilize the denial management system to respond to insurance carrier requests for additional claim-processing information.
• Review Explanation of Benefits (EOBs) in the contract management system to determine accurate account balances, detailed denial descriptions, and applicable appeal processes.
• Identify and correct transactions such as invalid insurance information, incorrect charges, and posting errors in the host system.
• Resolve claims processing disputes related to denials or correspondence received.

Requirements

• High school diploma or GED.
• 6 months to 1 year of experience in hospital or physician office billing and collection processes, including producing account appeals with positive outcomes (strongly preferred).
• Experience working in an environment utilizing electronic billing, internal report archives, and database management tools (strongly preferred).
• Experience preparing complex correspondence to resolve accounts (strongly preferred).
• General proficiency in Microsoft Excel and Word.

About Us

Huntsville Hospital is a leading healthcare provider recently named Best Regional Hospital and #2 in Alabama by U.S. News & World Report. With 971 beds, we offer specialized services including an Orthopedic & Spine Tower, a Level III Regional Neonatal ICU, and the largest Emergency Department and Level 1 Trauma Center in the state. We are a certified Primary Stroke Center and recognized for top-tier heart programs, featuring six cath labs and four EP labs.

We support professional growth through on-campus training, a Shared Governance Program, Clinical Ladder for career development, The Daisy Award, and a Nurse Residency Program for new graduates. Our commitment to employee well-being includes an excellent benefits package, onsite childcare, wellness programs, an employee pharmacy, a free health clinic, and tuition assistance.

Benefits

• Medical, dental, and vision insurance.
• Life insurance and flexible spending accounts.
• Short-term and long-term disability coverage.
• Retirement account options with 401K organization match.
• Nurse residency program.
• Tuition assistance and student loan reimbursement.
• On-site training and education opportunities.
• Employee discounts on phone providers, local restaurants, event tickets, and apartment applications.