Collections Team Lead

About the role

Join Uline as a Collections Team Lead, where you'll mentor a dedicated team, improve processes and make a direct impact on financial operations for our growing North American company.

Responsibilities

• Lead the Corporate Collections team by managing workflow, conducting regular check-in meetings and creating a positive work environment.
• Evaluate team member performance through regular feedback, career development discussions and year-end reviews.
• Resolve escalated customer concerns and guide the team in effective payment collection strategies.
• Partner with management to identify process improvements and recommend solutions that enhance operational efficiency.
• Coordinate cross-functional resources to support collection initiatives, including leading Customer Service team members when needed.

Requirements

• High school diploma or equivalent.
• Bachelor’s degree in finance, accounting or a related field preferred.
• 2+ years of collections or customer service experience.
• Leadership experience a plus.
• Strong communication and customer service skills with excellent attention to detail.
• Ability to work from our Waukegan office at least 50% of the time.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one.
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• On-site café and first-class fitness center with complimentary personal trainers.
• Over four miles of beautifully maintained walking trails.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

Location: Corporate Headquarters, 12575 Uline Drive, Pleasant Prairie, WI 53158