Collections Team Lead

About the Role

Our client is seeking a Collections Team Lead to support daily portfolio operations, coach and guide team members, and ensure medical receivable accounts are serviced accurately, efficiently, and in accordance with established compliance standards. This is a great opportunity for someone who enjoys leading people, solving problems, managing priorities, and working across teams in a fast-paced environment.

Pay Range: $52,000 - $62,000 | Fully Remote | Full-Time | 9am-5:30pm ET

Why You'll Love This Opportunity

• Coach and support a team while helping drive performance, accountability, and results
• Gain valuable exposure to medical receivables, legal collections, personal injury cases, and portfolio management
• Work cross-functionally with Accounting, Customer Success, legal partners, and internal leadership
• Use Power BI and internal systems to monitor performance and identify opportunities for improvement
• Play an important role in training, compliance, quality assurance, and process improvement
• Build your leadership experience while remaining hands-on with day-to-day operations
• Make a direct impact on team success as a Collections Team Lead

Responsibilities

Portfolio Operations

• Oversee and support daily servicing activities across medical receivable and premium servicing portfolios
• Monitor portfolio queues to ensure accounts are handled according to established procedures and compliance requirements
• Coordinate provider status updates, case servicing lists, database entries, lien package tracking, and related activities
• Review and provide guidance on additional funding requests, case exceptions, lien packages, problem removals, and escalated write-off requests
• Perform quality assurance reviews and support internal compliance audits
• Help ensure provider data entry and case management activities remain HIPAA compliant
• Create targeted focus lists and projects to improve productivity and portfolio outcomes
• Coordinate daily and weekly priorities and communicate expectations to team members
• Partner with Accounting and Customer Success on reconciliations, law firm assistance, and other portfolio needs
• Assist with company compliance audits and special projects as needed

Leadership & Team Development

• Provide daily coaching, guidance, and support to collections and servicing team members
• Monitor team KPIs, including contact and compliance percentages, and help establish goals for continued improvement
• Serve as a go-to resource for the team while helping create a collaborative and accountable work environment
• Assist with onboarding and annual refresher training
• Organize monthly team meetings and prepare meeting agendas
• Coordinate monthly one-on-one meetings with team members
• Participate in regular meetings with the Director of Portfolio Management
• Attend Team Lead meetings and contribute to department initiatives
• Provide scheduling and coverage support across servicing teams as needed
• Identify opportunities to improve workflows, processes, and team performance

Reporting & Performance Management

• Utilize Power BI to compile and present case entry and team performance reports
• Utilize Pyrus to prepare and present compliance reporting
• Provide weekly updates regarding contact and servicing success
• Present weekly audit results to Portfolio Management leadership
• Track KPIs and identify performance trends, gaps, and opportunities
• Support monthly reporting and portfolio servicing reviews

Requirements

• Strong leadership, coaching, and team-building skills
• Excellent organization, time management, and attention to detail
• Strong critical-thinking and problem-solving abilities
• Confident, self-motivated, and comfortable taking initiative
• Ability to manage multiple priorities in a fast-paced environment
• Strong relationship-building and customer service skills
• Excellent written and verbal communication
• Proficiency with Microsoft Office Suite

Qualifications

• Bachelor's degree preferred, ideally in Business, Finance, Legal Studies, Economics, or a related field
• Minimum of one year of team lead, supervisory, or leadership experience
• Legal industry experience is a plus, particularly within personal injury litigation
• Strong customer service experience required
• Experience working within compliance-driven processes or case management environments is a plus