Collections Team Lead

About the role

The Collections, Team Lead will supervise, investigate, and resolve all outstanding patient and/or insurance account balances over 30 days old. This individual will supervise the Collection Representatives, provide training as needed, and report on quality assurance, production, and attendance. The Team Lead will also act as a backup to other CBO Team Lead positions as directed by the Management Team.

Responsibilities

• Supervise Collection Representatives
• Provide training as needed
• Report on quality assurance, production, and attendance
• Act as a backup to other CBO Team Lead positions
• Facilitate process and procedure improvements

Requirements

• High School diploma or equivalent required
• One year supervisor or team lead experience preferred
• One year data entry experience required
• Previous background of working in a healthcare related field for at least one year required
• Working knowledge of Excel and Word applications
• Continuous visual acuity at close and distant range
• Sitting for 80% of the workday and mobility 20% of the workday
• Occasional stooping, bending, kneeling, and crouching
• Frequent reaching, use of hands and repetitive action
• Lifting or carrying up to 25 pounds, pushing/pulling up to 25 pounds
• Speaking with clear diction and hearing sensitivity in conversation either by phone or in person
• Continuous visual acuity at close and distant range
• Inside protected from weather conditions but not necessarily from temperature changes
• Minimal noise levels
• Continuous visual acuity at close and distant range
• Some exposure to hazardous chemicals
• Some exposure to infectious disease while performing job-related tasks
• Some exposure to radiation

Qualifications

• Ability to read and write proficiently
• Good math skills
• Excellent communication skills, both verbal and written

Skills

• Proficient in using multiple computer systems and electronic payer systems

Benefits

Position requires sitting for 80% of the workday and mobility 20% of the workday. There is occasional stooping, bending, kneeling, and crouching. There is frequent reaching, use of hands and repetitive action. Requires occasional lifting or carrying up to 25 pounds, pushing/pulling up to 25 pounds. There is a continuous need for speaking with clear diction and hearing sensitivity in conversation either by phone or in person. Continuous visual acuity at close and distant range. Inside protected from weather conditions but not necessarily from temperature changes. Minimal noise levels. Much exposure to computer work. Occasional exposure to risk of electrical shock. Some exposure to infectious disease while performing job-related tasks. Some exposure to hazardous chemicals. Occasional exposure to radiation.

Pay

Details TBD

Schedule

First Shift (United States of America)