Collections Supervisor

Starting salary: $70,000.

About the role

The Collections Supervisor leads a team of Collection Specialists to ensure timely recovery of outstanding balances while maintaining compliance with company policies and legal regulations. This position requires strong team leadership and excellent communication skills to drive continuous improvement in collection processes and metrics.

Responsibilities

• Supervise and provide guidance to direct reports by monitoring performance, setting goals, and conducting regular performance evaluations.
• Develop and implement effective strategies to ensure timely and accurate payment of outstanding invoices.
• Maintain accurate and up-to-date records of all collection activities, including payment arrangements, disputes, and adjustments.
• Communicate with customers and business partners to address payment discrepancies, resolve issues, and negotiate terms.
• Oversee workflow related to system interfaces, month-end close, billings, adjustments, discrepancies, and disputes.
• Analyze AR aging reports and proactively identify delinquent receivables, taking appropriate actions for timely resolution.
• Collaborate with Sales, Customer Service, Accounting, and Technology departments to streamline internal processes and improve overall AR management.
• Stay updated on industry best practices, regulations, and legal requirements related to collections, ensuring team compliance.
• Prepare and present regular reports to management, providing insights into collection performance, trends, and areas for improvement.
• Lead and perform Quality Assurance testing and collaborate with internal departments on various company initiatives.
• Foster a positive and productive work environment, promoting teamwork, professionalism, and a customer-centric approach.
• Implement and utilize collection software and tools to streamline processes and improve efficiency.
• Support cross-functional initiatives with finance, operations, and customer service teams.
• Effectively handle pressure in a fast-paced environment and prioritize tasks to meet deadlines and business objectives.

Requirements

• Bachelor’s degree in Business, Finance, or Accounting.
• Minimum of 2 years of experience in Collections, Accounts Receivable, or a related Accounting function.
• Prior leadership experience is a plus.
• Experience with Collections procedures, Credit Policies, and Financial Regulations.
• Ability to interpret data, generate reports, and identify trends.
• Ability to collaborate with internal and external stakeholders across multiple functions and locations.
• Detail-oriented approach and commitment to maintaining accurate records.
• Proficiency in Microsoft Office tools, with an emphasis on Excel and Access.

Benefits

• Up to 40% off the base rate of any standard Hertz Rental.
• Paid Time Off.
• Medical, Dental, and Vision plan options.
• Retirement programs, including 401(k) employer matching.
• Paid Parental Leave and Adoption Assistance.
• Employee Assistance Program for employees and family.
• Educational Reimbursement and Discounts.
• Voluntary Insurance Programs – Pet, Legal/Identity Theft, Critical Illness.
• Perks and Discounts – Theme Park Tickets, Gym Discounts, and more.