Collections Supervisor

About the company

GFL is one of the largest diversified environmental services companies in North America, providing comprehensive solid waste management services from its platform of facilities throughout Canada and 18 U.S. states. Recognized by our signature fleet of bright green trucks and equipment, we offer a wide range of environmental and industrial services to businesses, communities and households, providing a consolidated and sophisticated approach to meeting our customers' needs. One of the keys to our success lies in the diversity of our services and our ability to deliver robust integrated solutions, all from a single efficient company. We believe that, by providing safe, accessible and cost-effective solutions, we encourage greater environmental responsibility and allow our customers and the communities we serve to be Green For Life.

About the role

The Collections Supervisor will supervise the collections team. Performs collection activity for the commercial collections department by monitoring the AR and identifying trends. Works effectively with the branch managers and branch personnel by communicating the status of collections. Provides excellent customer service for both internal and external customers.

Responsibilities

Essential functions

• Creates and distributes reports to the commercial collections team including the focus list
• Manage and execute collection processes including making phone calls, emailing and mailing letters
• Conduct monthly meetings with the collectors and branches
• Provides team support daily
• Ensure detailed customer information on delinquent accounts including contact information is maintained
• Train new and existing collectors as needed
• Meet or exceed objectives and collection goals
• Weekly and monthly review of team productivity and aging
• Conduct customer research for unresolved accounts
• Ability to excel in fast paced and changing environment
• Communicates important dates / reminders to the collections team
• Manage the pick line and team email box schedule
• Assist with UAC as needed

Additional responsibilities

• Conform in all respects with applicable federal, state and local laws, regulations, ordinances
• Follow company policies, procedures and directives from the manager
• Perform other duties and responsibilities as required or requested by management
• Assists with distributing manager's reports in their absence

Skills & tools

• Operate standard office equipment (i.e., personal computer, copy machine, etc.)
• Working knowledge of Microsoft Office and Google Workspace
• Knowledge of Tower and iCan

Qualifications

• Associate's degree (AA) from two year College or technical school or equivalent combination of education and experience
• Three to five years experience in commercial collections, account receivable and customer service
• Three to five years of Team Lead experience
• Excellent customer service and phone skills
• Ability to resolve customer complaints and questions
• Ability to effectively communicate with others verbally and in writing
• Close attention to detail and good organizational skills
• Good interpersonal skills

Physical demands

• Regularly required to sit and use hands and fingers
• Frequently required to talk, hear, stand and walk
• Visual requirements include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Working conditions

• Work in indoor office environment 95% of the time
• Noise level is usually moderate

Benefits

• Health: 4 medical plan options including a HSA with employer contribution & match program, dental, and vision coverage
• Wellness: Employee Assistance Program with free counseling services, Paid time off
• Financial: 401(k) with an employer match and competitive wages
• Culture: Growth opportunities and continuous learning opportunities