Collections Supervisor

About the role

The Collections Supervisor oversees a team of credit and collections staff, providing support to collections activities and working closely with billing attorneys and department leaders to maximize revenue realization and minimize receivable balances.

Responsibilities

• Supervise the daily activities of the credit and collections staff, ensuring collections procedures are followed and goals are achieved.
• Provide direction to staff to ensure timely and effective management of client collections.
• Oversee the daily administration of ARCS (Accounts Receivable Collections Software).
• Advise on approval of new matters in Admin Review (ICE) during client intake.
• Provide back-up to the Director of Collections as needed.
• Review status of delinquent accounts with collectors to identify potential issues.
• Communicate with clients via phone or email regarding outstanding balances or inquiries.
• Research and resolve discrepancies in client payments.
• Monitor staff updates in ARCS on a timely basis.
• Proactively handle write-offs and submit necessary write-offs to clean up account balances.
• Attend and prepare for meetings with Director of Collections, CFO, Director of Billing, and billing attorneys.
• Implement new policies and procedures, recommend improvements, and assist in staff training.
• Assist Director in achieving monthly collection targets and goals.
• Manage staff performance issues, provide feedback, coaching, and counseling.
• Supervise a team of collection coordinators in terms of attendance, workflow, and productivity.
• Onboard new collection staff and provide training.
• Develop policies and procedures for following up on ebilled invoices.

Requirements

• Bachelor’s degree in business, accounting, or related field or equivalent work experience.
• Minimum of seven years’ collections experience in a law firm or other professional services organization.
• Minimum of five years’ management experience.
• Experience with 3E, ARCS, and Billblast.
• Strong mathematical skills and attention to detail.
• Strong organizational and prioritization skills.
• Exceptional oral and written communication skills.
• Professional and courteous communication with clients, attorneys, paralegals, and staff.
• Ability to work independently and in a team environment.
• Good judgment and discretion.

Qualifications

• Currently authorized to work in the United States on a full-time basis.