Collections - Sr Associate I

About the role

We’re Fiserv, a global leader in Fintech and payments. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. If you want to make an impact on a global scale, come make a difference at Fiserv.

Responsibilities

• Collect outstanding accounts via telephone in a call center environment.
• Utilize both manual and automatic telephone dialing systems to contact merchants.
• Establish rapport with merchants to overcome objections and negotiate debt payments.
• Document all discussions and actions in a tracking system or database.
• Confirm payment arrangements and finalize calls.
• Work on special projects as assigned.

Requirements

• 1-3 years of customer service experience.
• 1-2 years of collection experience.
• 1-2 years of call center experience.
• A High School Diploma, GED, and/or equivalent military experience.
• Proficiency with computer systems and accessing information to provide data to clients.

Qualifications

• Previous work experience in payment processor collections, bank collections, credit card collections, B2B or any related field is a plus.

Skills

• Excellent communication skills.
• Ability to handle multiple tasks and prioritize effectively.
• Strong problem-solving and negotiation skills.

Benefits

• Comprehensive benefits package including health insurance, retirement plans, and paid time off.

Pay

Compensation is commensurate with experience.

Schedule

Full-time position with flexible working hours.

Our Commitment To Equal Opportunity

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com.

Note To Agencies

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates.

Note To Applicants

Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.