Collections Specialist (Temporary)

Areas of Responsibility

• Review and validate lease terms to provide timely and accurate rent statements for all tenants.
• Coordinate the input of utility data and allocations, and help resolve any tenant account disputes.
• Facilitate cash applications, account reconciliations, and daily cash postings for tenants.
• Follow up with tenant billing discrepancies and resolve invoice queries.
• Collections:
• Collect payments from tenants in accordance with due dates pursuant to tenants’ leases or other agreements.
• Communicate payment discrepancies and accounts receivable delinquencies, collect backup from appropriate BNYDC departments for tenant review.
• Flag tenants to be escalated into legal action for non-payment.
• Support Legal and Leasing teams with monitoring non-payment legal actions, advancing tenants through legal proceedings.
• Responsible for tenants’ accounts receivables; cash applications, account reconciliations, and daily cash postings.
• Tracking compliance with deferred rent agreements.
• Suggesting appropriate payment plans to management for tenants when needed.
• Set up charges for security deposits, prepare appropriate documentation of funds to be sent to/from security deposit accounts along with appropriate bank documentation.
• Prepare reconciliation of security deposits per leasing report vs detailed bank statement on a t-code basis and reconcile to the general ledger.
• Report on collection activities and accounts receivable status.
• Prepare summaries and report out in regular meetings to key stakeholders.

Required Skills And Abilities

• Demonstrated knowledge of administrative procedures and best practices for commercial billing collections.
• Customer-focused with a proactive approach to problem solving.
• Strong written and verbal communication skills, with the ability to clearly report financial data.
• Process-driven mindset; ability to develop, recommend, and execute process improvements.
• Results-oriented with the ability to resolve challenges.
• Excellent analytical and quantitative skills.
• Proficiency in Microsoft Office.
• Experience with Yardi Voyager preferred.