Collections Specialist Team Lead

About the role

The functions described in this position will be responsible to ensure that healthcare accounts assigned from the client are billed and paid both accurately and promptly. These functions are performed in accordance with applicable laws and regulations and Arstrat policies and procedures. The Customer Service Lead oversees the day-to-day Early Out operations of teams involved in Customer Service follow up for select client group(s).

Responsibilities

• Ensuring performance, production and quality targets are met or exceeded.
• Finding, resolving, and escalating major issues and service failures that impede daily operations.
• Building and supporting a high-performance team that is committed to delivering quality and prompt service and promoting Arstrat as a premier service organization.
• Helping to ensure the protection of Arstrat customers through both individual and team compliance with regulatory, legal and audit standards.
• Maintains knowledge of healthcare requirements and practices under the responsibility of Arstrat and our Clients’ Corporate Compliance program(s).
• Understands and follows all federal, state, and local healthcare requirements, as well as Arstrat policies and procedures.
• Other duties as assigned.
• Manage team performance, production, and quality to ensure service level agreements and performance standards and metrics are met or exceeded.
• Help in the preparation of monthly staff 1:1’s resulting in increased productivity and engagement.
• Partner with clients to ensure highest quality service and ensure successful resolution of client concerns.
• Manage and help staff on systems and telephony requirements.
• Find, resolve, and escalate major issues and service failures that impede success.
• Recommend, develop, and implement guidelines, policies, procedures, and processes to ensure prompt, correct and compliant regulatory AR and insurance follow up.
• Review guidelines, policies, procedures, and processes. Implement changes effectively and promptly.
• Monitor and ensure adherence to set up guidelines, policies, procedures, and processes.
• Build and support a high-performance team by reviewing, coaching, and mentoring staff with an emphasis on responsibility and accountability.
• Partner with Education and Development to ensure a skilled and knowledgeable workforce.

Pay

$18.50 per hour, eligible for quarterly bonus.

Requirements

• Medical Collection experience
• Leadership experience
• HIPAA Certification
• High School diploma or better

Skills

• Enthusiastic: Shows intense and eager enjoyment and interest
• Leader: Inspires teammates to follow them
• Thought Provoking: Capable of making others think deeply on a subject
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Self-Starter: Inspired to perform without outside help