Collections Specialist - Merchant Services

Join an organization that drives change and boasts numerous awards like “Great Place to Work Certified” and “Best Place to Work” For Moms, Dads, LGBTQ, and VETS. At Deluxe, we value our people and offer a comprehensive benefits package including:

• Typical Benefits: 401(k), Paid Time Off, Medical, Dental
• Plus: Flexible time off, volunteer time off, paid maternity/paternity leave, tuition reimbursement, pet bereavement, and more!

About the Role

Average tenure at Deluxe is over 10 years, with a focus on a positive work culture, benefits, family-friendly policies, and diverse team.

Responsibilities

As a Collections Specialist, your primary duties include:

• Contacting lease customers with outstanding debt or delinquent accounts
• Calling past due and charge-off accounts
• Working out payment plans
• Skip tracing and sending out collection letters
• Responding to disputes
• Locating individuals with unmet financial responsibilities
• Reviewing bankruptcy cases
• Sending out collection letters and invoices

Requirements

The ideal candidate should possess:

• Excellent communication skills
• Motivation and customer service skills
• Administrative skills and good work habits

Qualifications

Basic Qualifications:

• Education and Experience: HS/GED and 0 years
• Basic computer knowledge and skills

PREFERRED QUALIFICATIONS:

• Education and Experience: HS/GED and 0 years
• Minimum of one (1) year collections experience
• Uses superior customer-oriented telephone etiquette to get information
• Greets callers, establishes rapport, projects a professional tone, handles complaints, and records statistics on each call
• Exhibits meticulous attention to detail
• Is committed to producing accurate and high quality work
• Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals
• Updates clients, superiors, and peers based on information needs
• Can be trusted to handle extremely confidential and sensitive information
• Capable of facilitating discussion between individuals with different perspectives
• Has effective organizational skills
• Keeps files and work area organized

Additional Basic Qualifications

• Must be 18 years of age or older

Benefits

Our benefits package includes:

• Healthcare: Medical, Dental, Vision
• Paid Time Off: Volunteering, Holidays
• Retirement Plan: Employer-Matched
• Stock Purchase Plan:
• Disability: Short-Term and Long-Term
• Infertility Assistance: Treatment, Adoption, Surrogacy
• Tuition Reimbursement:

We are committed to providing a supportive environment for all employees, ensuring they can thrive both in and outside of work.

Equal Employment Opportunity

Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.