Collections Specialist II

Job Details

In this role, you will...

Responsibilities

• Support branch locations in late-stage collections activity on both open and charged-off accounts.
• Play an integral role in achieving company goals and objectives through daily outbound call efforts.
• Work within the collection system to make contact with delinquent debtors when accounts are past due.
• Utilize effective problem-solving and persuasion techniques to negotiate terms resulting in resolution of delinquency or mitigating potential future loss.
• Maintain a high level of professionalism when interacting with debtors to ensure call quality standards.
• Document all collection activities accurately and thoroughly in accordance with company policies and procedures.
• Cook up collection of delinquent accounts through third-party service providers, including but not limited to, collection attorneys, debt settlement companies, and repossession companies.
• Strictly comply with applicable federal, state, and local laws and provisions regarding debt collection of states in which Mariner operates.
• Follow collection policies and procedures of the company.
• Stay informed of updates to company policy and promptly implement applicable changes.
• May perform additional functions depending on market demand and staffing in order to provide consistent quality customer service.

Required Qualifications

• A high school diploma or equivalent.
• Minimum of one (1) year of comprehensive experience in collections or dialer use in consumer lending.
• Basic knowledge and understanding of consumer finance, bankruptcy, repossession and relevant consumer protection provisions under federal and state law.
• A professional, customer-focused attitude with the ability to effectively negotiate and problem-solve, think quickly, and react calmly under pressure or in demanding circumstances.
• Excellent interpersonal skills necessary to communicate professionally and effectively, verbally and in writing, with customers, vendors, third parties, and all levels of company staff.
• Proficiency in Microsoft Office Suite.
• The ability to maintain confidentiality and handle sensitive information with discretion.
• The ability to multitask, stay organized, and prioritize tasks effectively to complete assigned duties/functions in a timely, accurate manner.

Benefits

All full time employees are provided with a generous benefits package in addition to their monetary compensation. Learn more about it today.

Hours Of Work

Full-time. Work hours will depend on the business hours of the time zone serviced. To the extent permitted by law, the Company may, in its sole discretion, change the work schedule to address business needs.

Physical Demands

• While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms; operate computer and phone systems; and talk or hear.
• The employee is occasionally required to move about.
• The employee must occasionally lift and/or move up to twenty (20) pounds.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.