Collections Specialist

About the role

Zwicker & Associates, P.C. is a national creditor rights law firm that emphasizes ethics, compliance, and assertive representation of our clients' interests, making us the industry leader in debt collection. Founded in 1991, Zwicker represents lenders in various consumer and commercial recovery efforts and litigation. Zwicker is headquartered in Andover, Massachusetts, with offices across the United States.

Responsibilities

• Establish contact with consumers to discuss delinquencies and ability/willingness to pay, and to identify the appropriate repayment programs/options available to them
• Record accurate and detailed notes; update account status and card members' information into the computer system
• Meet or exceed daily, weekly, and monthly performance goals, deadlines, and objectives
• Comply with policies and procedures of Zwicker & Associates, P.C.
• Comply with FDCPA and state consumer protection laws
• Other duties as assigned

Requirements

• Above-average administrative and phone skills
• Strong negotiation skills
• Excellent communication skills
• Well-organized, results-driven
• Effective decision-making skills
• Strong listening, interpersonal, oral, and written communication skills
• Basic math and computer skills. You will be required to complete a standard math and computer skills assessment. Failure to satisfactorily complete this assessment could result in termination of employment.
• Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing
• Be able to operate a computer, phone, or equivalent device
• Be able to complete a minimum of a 40-hour flexible workweek schedule
• Be able to read and comprehend position-specific documents and correspondence

Physical qualifications

• Be able to lift five pounds or greater
• Be able to sit 90% of the workday at times
• Be able to bend at the waist and be mobile when needed
• Be able to concentrate and use critical thinking

Pay

The pay rate is $19.25 - $21.00 per hour plus applicable bonus, depending on relevant experience, with uncapped bonus potential. We offer a $500 Retention Bonus for all new Collectors who remain actively employed with us for six months.

Schedule

Monday - Friday, no weekends. Business hours run from 8 AM to 7 PM.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• 401(k)
• Paid time off
• Long-term disability insurance
• Life insurance
• Compensated time off
• Paid holidays
• 401(k) with a match

The role provides paid onsite training for three weeks, including weekly pay and monthly bonuses. The office is located at 80 Minuteman Road, Andover, MA. This is a full-time, full-benefit position.