Collections Specialist

About the role

Location: onsite only Miami, FL 33134. We're looking for a Collections Specialist on behalf of our client. This is a 1-year contract assignment (W-2).

Key Responsibilities

• Manage a portfolio of accounts from early delinquency through legal and bankruptcy stages.
• Perform daily collection activities including phone calls, emails, texts, and formal letters.
• Collaborate with Customer Service, Product, Billing, and Legal teams to resolve payment issues and disputes.
• Prepare weekly forecasts and progress reports by aging bucket.
• Analyze aging accounts receivable (AR) and monitor for non-payment trends.
• Offer and manage payment plans, process payments, and evaluate eligibility for extensions.
• Conduct skip tracing and assign field cases for accounts lacking contact information.
• Investigate and resolve collection-related disputes promptly.
• Prepare and submit cases for litigation to the legal team.
• Coordinate with third-party collection agencies and manage feedback loops.
• Negotiate settlements, gather project updates, and collect missing documentation to resolve outstanding balances.

Qualifications

• Experience: Minimum 3 years in a collections role managing aging and default accounts.
• Education: High school diploma required; college degree is helpful.
• Software Proficiency: Zuora (billing and subscription management), Salesforce (CRM and case tracking), CIS (Customer Information System), Microsoft 365 Suite (Excel, Outlook, Teams).

Safety Pledge

To You If you are as committed to your success as we are committed to your safety, then this is the position for you! For us, our guiding principle has always been and will continue to be the safety of our people. It's that simple!

Why WECTEC Staffing Services?

• Delivers customer-focused solutions, offering everything from high-volume, cost-effective staffing to specialized niche roles, while maintaining best-in-class service.
• Supports international contracts in over five countries.
• Offers competitive pay to all of our employees.
• Most positions qualify for benefits including Comprehensive Health and Income Protection Benefits, 401(k) Savings Plan, Paid Vacations for Qualifying Positions.
• Committed to transparency and equity in all our people practices.

Pay

The base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be $19.00/hr. to $22.00/hr.

Schedule

1-year contract assignment (W-2)