Collections Specialist

Western States Fire Protection (WSFP) and its subsidiaries are more than a company. We are a family of unique individuals committed to our purpose, our values, and each other. And we believe in making our own luck, creating our own opportunities. WSFP accomplishes this by constantly innovating, finding ways to create new value and seizing new opportunities. Protecting lives and property since 1985, WSFP and its subsidiaries specialize in Life Safety Systems. Our values are simple: integrity, quality, safety, professionalism, commitment.

What We Offer

• Health, Life, Dental and Vision Insurance
• Employee Assistance Program
• Flex Spending (FSA) (Cafeteria Plan) and HSA
• 401(k) Plan – Matching up to 3%
• Employee Stock Purchase Plan
• Profit Sharing Plan
• Paid Time Off (PTO), Parental Leave, Paid Pregnancy Medical Leave
• Paid Holidays
• Tuition Reimbursement
• Annual Discretionary Bonus
• Employer Paid Life Insurance
• Gym membership reimbursement

Responsibilities

• Prepare billings for jobs using Company proprietary software WebApps and Astea
• Provide customers with invoices and required backup paperwork following the customer’s billing requirements (Email, fax, upload to websites, etc.)
• Maintain job files in manual file folders and/or electronic files
• Follow the Company’s collection procedures to ensure timely payment from customers
• Establish positive customer relationships
• Update collection notes in the Past Due Memos section of WebApps and Astea
• Inform Division Managers of any discrepancies or issues a customer has reported
• Meet regularly with the Office Manager to review collection accounts and provide updates
• Create, type, and distribute internal and external correspondence
• Other projects and responsibilities as needed

Requirements

• Minimum three years’ accounting and/or billing experience
• Minimum three years’ collections experience
• Bilingual preferred
• Willing to adapt to changing processes and to identify areas of process improvement
• Willing to overcome objections, analyze responses and negotiate resolutions
• Proficient with Microsoft Office Suite software applications (Word, Excel)
• Excellent written and verbal communication skills
• Possess solid time management skills
• Put forth a courteous, friendly, helpful attitude at all times when dealing with customers, office visitors and other associates
• Willing to pass a drug screen test, background and reference check