Collections Specialist

About the Role

This role is responsible for managing the collection of outstanding accounts receivable, resolving billing issues, and reducing overall delinquency. The position requires strong communication, analytical thinking, and the ability to maintain positive customer relationships while ensuring timely payment.

Key Responsibilities

• Monitor and review open accounts to prioritize collection efforts
• Conduct professional collection outreach via phone and email while maintaining strong customer relationships
• Provide customers with invoices and supporting documentation as requested
• Investigate and resolve billing discrepancies and past-due accounts
• Identify root causes of account issues and escalate or communicate findings to management
• Partner with internal stakeholders to review aging reports and improve collection performance
• Maintain accurate records of collection activity and account status

Qualifications

• At least 1 year of experience in a multi-site B2B collections environment
• Ability to read and interpret accounting and financial documents
• Strong communication skills, both internally and externally
• Working knowledge of invoice processing, payment terms, and basic financial metrics (e.g., DSO)
• Solid analytical and problem-solving abilities with attention to detail
• Proficiency in Microsoft Excel
• Experience with accounting or ERP systems
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Strong interpersonal skills and ability to work collaboratively within a team