Collections Specialist

About the role

The Collections Specialist will be responsible for contacting consumers regarding past-due accounts and arranging payment solutions. They will also provide excellent customer service, handle difficult conversations professionally, perform skip tracing activities, document all account activity accurately, manage a high volume of calls, and collaborate with team members to achieve department objectives.

Responsibilities

• Contact consumers regarding past-due accounts and arrange payment solutions.
• Provide excellent customer service while maintaining collection goals.
• Handle difficult conversations professionally and effectively de-escalate situations.
• Perform skip tracing activities to locate consumers who have become difficult to contact using multiple databases and resources.
• Document all account activity accurately and thoroughly.
• Manage a high volume of calls while maintaining attention to detail.
• Follow company policies and applicable collection regulations.
• Work collaboratively with team members to achieve department objectives.

Requirements

• Basic computer skills and the ability to learn multiple software programs.
• Strong multitasking and organizational abilities.
• Excellent verbal and written communication skills.
• Outstanding customer service and problem-solving skills.
• Ability to remain calm and professional in challenging situations.

Qualifications

• Experience in collections, customer service, call center operations, or skip tracing is preferred but not required.
• Strong work ethic and reliability.

Skills

• Customer service skills.
• Communication skills.
• Problem-solving skills.
• Professionalism.
• Skilled in customer service and collections.

Benefits

• Competitive hourly wage.
• Performance-based bonus opportunities.
• Full-time, stable employment.
• 401(k).
• 401(k) matching.
• Dental insurance.
• Disability insurance.
• Flexible spending account.
• Health insurance.
• Paid time off.
• Vision insurance.

Pay

Competitive hourly wage with performance-based bonus opportunities.

Schedule

Saturday Availability