Collections Specialist

Key Responsibilities

• Monitor accounts receivable and identify delinquent accounts.
• Contact customers via phone, email, and mail to collect overdue payments.
• Negotiate payment plans and arrangements based on customer circumstances.
• Maintain accurate records of all collection activities and communications.
• Respond to customer inquiries regarding billing, payment discrepancies, and account status.
• Resolve disputes and escalate complex issues to appropriate departments when necessary.
• Provide guidance on payment options and company policies.
• Ensure all collection activities comply with company policies.
• Prepare and submit regular reports on collection progress, account aging, and recovery rates.
• Collaborate with internal teams (finance, legal, sales) to address account issues.

Requirements

• Experience with Microsoft Excel.
• Ability to listen effectively, respond to sensitive inquiries or complaints, cope with an ambiguous or changing environment, and have an unfailing sense of humor.
• Strong communication (verbal and written) skills.
• A high degree of confidentiality, maturity, tactfulness, and business ethics.