Collections Specialist

Description

The individual will handle under 5 phone calls per day, dealing with agents calling in with discrepancies on their statement or questions about premiums. They will also manage lots of email interactions with customers, automating processes where possible. They do not handle collections; instead, they focus on Accounts Receivable (AR).

• Research past due balances and ensure funds are moved between appropriate accounts.
• Work closely with internal departments and external parties to resolve billing and collection issues.
• Generate and distribute billing invoices, statements, and delinquent notices.
• Create monthly reports on aged receivables and collection matters for management.
• Assist with special projects and other duties as needed.

Outside of Excel

The individual works on AS400, Excel (using sort, basic formulas, and lookups), and a portal for premium information. They pursue delinquent accounts and maintain documentation of collection records.

Skills

• Collections
• Customer Service
• Excel Data Entry
• Outlook
• Accounts Receivable
• Cash Application

Top Skills

• Details-oriented
• Forward-thinking
• Independent and collaborative

Additional Skills & Qualifications

• Independent and collaborative
• Wants to make connections with teams

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Peoria, IL.

Pay and Benefits

The pay range for this position is $19.00 - $19.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems

We are a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution, and operations unlocks business value through a range of solutions. We are a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe, and Asia, who partner with us for our scale, full-stack capabilities, and speed. We are strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We are building tomorrow by delivering business outcomes and making positive impacts in our global communities.

San Francisco Fair Chance Ordinance

For all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.