Collections Specialist

Responsibilities

• Monitor accounts receivable aging reports daily/weekly to identify overdue invoices.
• Make outbound collection calls, send emails, and follow up via letters or other channels to customers with delinquent accounts.
• Negotiate payment plans, settlements, or extensions while maintaining positive customer relationships where possible.
• Research and resolve billing disputes, coordinating with the sales reps including verifying delivery of services (ads placed, papers delivered), credits, or adjustments.
• Document all collection activities, communications, and payment commitments in the accounting system.
• Collaborate with sales reps to prepare and process adjustments, credit memos, or write-offs as approved.
• Coordinate with sales representatives and managers, to address root causes of delinquencies and improve future collections.
• Escalate persistent non-paying accounts to management or third-party collection agencies/legal as needed.
• Generate regular reports on collection status, aging trends, and recovery rates for management review.
• Assist with other accounting/finance tasks as needed during slower collection periods.

Required Qualifications & Skills

• High school diploma or equivalent; associate's degree in business, accounting, or related field preferred.
• 1–3+ years of experience in collections, accounts receivable, customer service, or a related role (media/publishing experience a plus but not required).
• Strong organizational and time-management skills with the ability to prioritize a high volume of accounts.
• Excellent communication skills — professional, courteous, and persuasive over the phone and in writing.
• Team player with a collaborative attitude; comfortable working closely with sales and other departments.
• Persistent and resilient in handling objections or difficult conversations.
• Basic proficiency in Microsoft Office (especially Excel for tracking and reporting); experience is advantageous.
• Detail-oriented with strong problem-solving abilities to investigate and resolve discrepancies.
• Understanding of basic accounting principles (invoicing, aging, credits).
• Ability to maintain confidentiality and handle sensitive financial information.