Collections Specialist

About the Role

SunStrong Management is a leading independent asset management and servicing platform specializing in residential and commercial solar energy portfolios. SunStrong provides end-to-end services including operations and maintenance, customer billing and support, asset performance management, and investor reporting. The Collections Specialist will be responsible for the maintenance and collection of past due, delinquent, and defaulted accounts, primarily through customer contact via phone, email, or automated dialer.

Responsibilities

• Monitor assigned past due inventory.
• Contact customers and analyze account information to determine appropriate action.
• Provide research on customer accounts to other work groups or customers as needed.
• Establish payment arrangements consistent with SunStrong Management policy to help customers resolve outstanding balances.
• Handle inbound customer telephone calls and provide resolutions to prevent escalations.
• Request updates on outstanding cases, enter new cases, or comment on existing cases as needed.
• Perform account maintenance including accurate note-taking, updating demographics, and removing bad phone numbers.
• Demonstrate a customer service approach using soft skills to reduce delinquent accounts while maintaining a positive customer experience.
• Perform skip tracing, enter accounts for disconnect of service, request updated or corrected letters, and escalate account issues to the correct departments.
• Perform other functions as assigned.

Requirements

• Minimum of one year of equivalent experience in collecting delinquent accounts.
• Three to five years’ experience in a customer service and/or call center setting.
• Intermediate skills with Microsoft Excel, Office, and Teams.
• Bilingual in Spanish (preferred).
• Ability to work independently and complete assigned tasks timely.
• Previous experience in the utility or solar industry is preferred, but not required.
• Stable Wi-Fi connection (remote position).
• Ability to adhere to PCI and Compliance standards.

Schedule

10:00 AM – 7:00 PM CST, with occasional need for longer hours as dictated by projects and activities.

Pay

Hourly rate plus incentive.

Benefits

• Comprehensive benefits, including medical, dental, vision, and life insurance.
• 401k retirement plan.