Collections Specialist

We need to output HTML fragment with sections: About the role? The posting includes intro "Why Choose Suddath..." and "What We Offer!" then description of role, duties, skills, etc. We need headings:

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include only sections with real specific content. We have content about benefits (competitive wage, comprehensive benefits package, 401(k) with matching, weekly pay for hourly, biweekly for salaried, PTO, paid holidays, tuition reimbursement). That's Benefits and Pay (pay details). Also schedule? Not mentioned. So we can have Benefits and Pay sections. Also we have Responsibilities (Essential Duties & Responsibilities). Also Skills (Job Skills Required). Also Qualifications (Education & Experience, Language Skills, Mathematical Skills, Reasoning Ability, Computer Operations, Planning/Organization, Certificates/Licenses, Working Conditions, Physical/Environmental Demands, etc). Might be too many thin sections; we should combine into fewer substantive sections: maybe "Responsibilities", "Qualifications", "Skills", "Benefits". The instruction: Prefer a few substantive sections over many thin ones. So we can have sections: About the role (intro), Responsibilities, Qualifications, Skills, Benefits. Pay could be part of Benefits. Schedule not present. So we omit Pay and Schedule sections. We must not repeat job title as heading. The job title is Collection Specialist. Not to be used as heading. We need to preserve all substantive information, not invent or summarize away detail. Must include all details from posting, but we can combine similar items. We need to remove boilerplate: EEO, equal-opportunity, scam-warning, cookie/navigation/legal, duplicated lines, application instructions. The posting includes EEO statement at end; we must remove that. Also remove "For more information on our benefit offerings, please visit ..." maybe keep as part of Benefits? It's a link; we could keep but it's not substantive? It's a reference; we could keep as part of Benefits but maybe it's okay. The instruction: remove duplicated lines, cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. So we remove the EEO paragraph. Also remove "The Suddath Companies is a multifaceted group..." maybe that's about company; could be part of About the role? It's descriptive of company; we can keep in About the role. We need to preserve all substantive information: the intro about Why Choose Suddath, What We Offer, duties, skills, qualifications, etc. We'll structure:

About the role

Intro paragraph(s) about Suddath, inclusive culture, etc.

Responsibilities

• ...

Qualifications

Education & Experience, Language Skills, Mathematical Skills, Reasoning Ability, Computer Operations, Planning/Organization, Certificates/Licenses, Working Conditions, Physical/Environmental Demands, etc. Could be a list.

but we need to preserve details; we can use

• for each bullet.

  Skills

  • Job Skills Required bullets

  Benefits

  • competitive wage, comprehensive benefits package including 401(k) with company matching, weekly pay for hourly-paid employees, biweekly pay for salaried employees, Paid Time Off (PTO) and paid company holidays, tuition reimbursement plan, etc.
  We must not include Pay as separate heading; we included pay details in Benefits. We must not include Schedule. We must not include filler like "commensurate with experience". Not present. We must not repeat job title as heading. We must not include Job ID/requisition numbers. We must output only HTML fragment. Let's craft. We need to ensure we include all substantive details from posting. Let's extract details: Intro: "Why Choose Suddath to “Move” your Career to the Next Level? At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world." "What We Offer! A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matchingWeekly pay for hourly-paid employees. Biweekly pay for salaried employees.Paid Time Off (PTO) and paid company holidaysA tuition reimbursement plan where employees are encouraged to continue their education and developmentFor more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits." Role description: "The Collection Specialist is responsible for managing business-to-business customer collections, monitoring account balances, preparing aging reports, and following up on overdue accounts. This role supports accurate and timely payment processing, maintains customer account records, responds to billing and account inquiries, and partners with sales, coordination, and billing teams to resolve disputes or discrepancies. The Collection Specialist plays an important role in supporting efficient cash flow, maintaining positive customer relationships, and ensuring collection activities are handled accurately and professionally. This is a Hybrid position." Essential Duties & Responsibilities list: - Prepare and maintain monthly ageing reports for assigned customer accounts. - Monitor outstanding balances and proactively follow up on overdue customer accounts. - Process credit card payment requests for assigned accounts. - Respond to client inquiries regarding account information - Maintain up-to-date customer records - Collaborate with sales, coordination, and billing teams to resolve disputes or discrepancies and support efficient cash flow. - Work independently and follow escalation procedures as needed Job Skills Required: - Intermediate working knowledge of Microsoft Excel, Outlook, Word and other MS Office products. - Ability to work in a team environment and demonstrate flexibility and patience. - Excellent organization, communication and problem-solving skills. - Ability to multi-task and manage time effectively. - Ability to sufficiently read, speak, and write English to understand and give directions, and to complete paperwork accurately. - Ability to operate a variety of standard office equipment as dictated by the duties of the job and perform data entry and typing functions. Supervisory Responsibilities: No supervisory responsibilities (maybe we can note but not needed as heading; could be omitted as it's not substantive? It's a statement; we could include in Qualifications maybe.) Other Duties & Responsibilities: note about job description not comprehensive; we could include as a note in Responsibilities maybe. Education & Experience: - High school diploma required. - Two (2) year college degree preferred. - A minimum of one year in Billing and/or 3 years of Accounts Receivable/Collections is required, preferably within the office & industrial/hospitality industry. TRAVEL: No travel required. Language Skills: - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. - Ability to write routine reports. - Ability to speak effectively before groups of customers or employees of the organization. - Excellent written and verbal communication skills. Mathematical Skills: - Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. - Ability to apply concepts of basic algebra and geometry. Reasoning Ability: - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. - Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Operations: - To perform this job successfully, an individual should have strong knowledge of Microsoft Office Suite, and the ability to learn and effectively use software applications such as move management, accounting/billing, HRIS (Human Resources Information System), timekeeping and other applications used in the performance of job duties. Planning/Organization: - Ability to prioritize and re-prioritize as situations and needs change throughout the workday - Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work Certificates/Licenses/Registrations: None required. Working Conditions: - Cubicle working environment - Noise level in the work environment is usually moderate Physical/Environmental Demands: - Activity: Stand - Under 1/3 Time - Walk - Under 1/3 Time - Sit – Over 2/3 Time - Use hands to finger, handle, or feel - Over 2/3 Time - Reach with hands and arms – 1/3 to 2/3 Time - Climb or balance – None - Stoop, kneel, crouch or crawl – Under 1/3 Time - Talk or hear – over 1/3 to 2/3 time - Taste or smell – None - Other - None Physical Activity Level: The employee must occasionally lift and/or move up to 10 pounds. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to reach with hands and arms. Manual Dexterity: Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials. Special Vision Requirements: Specific vision abilities required by this job include close vision and ability to adjust focus. Company description: "The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services." EEO statement to remove. We need to include all substantive info; we can combine many of these into Qualifications section as a list. We must not include filler like "commensurate with experience". Not present. We must not include duplicated lines. Let's craft HTML. We'll have:

  About the role

  Why Choose Suddath to “Move” your Career to the Next Level? At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world. The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services. The Collection Specialist is responsible for managing business-to-business customer collections, monitoring account balances, preparing aging reports, and following up on overdue accounts. This role supports accurate and timely payment processing, maintains customer account records, responds to billing and account inquiries, and partners with sales, coordination, and billing teams to resolve disputes or discrepancies. The Collection Specialist plays an important role in supporting efficient cash flow, maintaining positive customer relationships, and ensuring collection activities are handled accurately and professionally. This is a Hybrid position.

  Responsibilities

  • Prepare and maintain monthly ageing reports for assigned customer accounts.
  • Monitor outstanding balances and proactively follow up on overdue customer accounts.
  • Process credit card payment requests for assigned accounts.
  • Respond to client inquiries regarding account information
  • Maintain up-to-date customer records
  • Collaborate with sales, coordination, and billing teams to resolve disputes or discrepancies and support efficient cash flow.
  • Work independently and follow escalation procedures as needed

  Qualifications

  • High school diploma required; two (2) year college degree preferred.
  • Minimum of one year in Billing and/or 3 years of Accounts Receivable/Collections required, preferably within the office & industrial/hospitality industry.
  • Ability