Collections Specialist

About the role

Sound Credit Union is currently seeking a Loss Management Representative to join our team! If you are a detail-oriented professional with excellent communication skills and value building customer relationships, then this position at Sound might be the ideal opportunity for you. We offer a welcoming environment with opportunities for professional growth, a passion for community involvement and great benefits to support employee wellbeing. We stand by our purpose to support our members, employees, and communities through all waves of life. We pride ourselves on fostering a workplace that celebrates diversity and inclusivity, ensuring that every voice is heard and valued.

Responsibilities

• Contact members through various channels to resolve delinquent accounts, negotiate payment arrangements, and document collection efforts while preparing regular activity reports.
• Manage charged-off loan recovery processes, recommend charge-offs and legal actions, and handle bankruptcy accounts, including monitoring and reviewing assigned cases.
• Administer insurance follow-ups, respond to credit bureau disputes, and ensure high member satisfaction.

Requirements

• 2+ years of experience in a financial institution required.
• Account collection experience preferred.
• High School Diploma or equivalent required.
• Must be bondable.
• Employer sponsorship to secure or maintain employment authorization is not available.

Benefits

• 100% employer paid premiums for medical, dental, vision, and disability for yourself and more than 70% for dependent’s premiums.
• 401k match dollar for dollar up to 4% – plus an additional discretionary profit share.
• Three weeks Paid Time Off (PTO) accrued annually to start, with increases over tenure.
• Up to 40 hours of employer paid Work/Life Balance time, awarded annually.
• 10 employer paid Federal Holidays every year.
• Up to 3% annual salary equivalent annual bonus may be awarded when the Credit Union meets its goals, paid each November.
• Up to $50/month gym/lifestyle reimbursement.
• Up to $5,000/year Tuition Assistance Program.
• Incentives for multilingual speakers.
• Employee Assistance Program (EAP) and Virtual Behavioral & Mental Health Services.
• Free and/or discounted banking services and loans.
• Employee Charitable Matching Program.
• Free ORCA pass.

Pay

The target salary range for this position is $22.86 – $28.57, depending on previous experience and education. The full salary range is $22.86 – $34.28.

Schedule

To best serve our members, this position requires a hybrid schedule of Monday – Friday with shifts between 8:00 AM – 6:00 PM, with rotating Saturdays from 9:00 AM - 1:00 PM, affording a day off during the week. In your role, you may have the ability to combine in-person and remote work once fully trained.