Collections Specialist

About the role

As the Collection Associate, you will be responsible for monitoring and analyzing customer accounts and financial statements. Developing strategies to mitigate risk for past due bills owed to SERVPRO Augusta, contacting customers to collect overdue payments, and negotiating plans. You would also work closely with other departments to ensure that policies and procedures are followed.

Responsibilities

• Ability to manage multiple accounts and prioritize tasks effectively
• Experience in developing and implementing collections strategies
• Proven track record of meeting or exceeding collections targets
• Ability to analyze and interpret financial data
• Experience working with legal departments to resolve collections disputes
• Strong leadership and team management skills
• Ability to work independently and make decisions autonomously
• Excellent communication and negotiation skills

Requirements

• High school diploma/GED; associate degree or bachelor’s degree preferred
• At least 1 year of management and/or supervisory experience
• At least 3 years of high-volume collections experience
• Excellent written and verbal communication skills
• Exceptional organization and planning capabilities, strong attention to detail

Skills

This is a role in a very fast-paced office environment with deadlines. Must be comfortable dealing with adverse reactions from customers, lots of phone interaction and outbound calls. Ability to successfully complete a background check subject to applicable law. All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

Benefits

• 401(k) matching
• Competitive salary
• Dental insurance
• Vision insurance