Collections Specialist

About the Role

If you've worked in collections, accounts receivable, or billing, you know the job is about more than tracking down payments. It's about solving problems, communicating clearly, and helping customers get things squared away without unnecessary back-and-forth.

We're looking for a Collections Specialist who can manage customer accounts confidently, stay organized in a fast-paced environment, and provide the kind of service that keeps relationships strong.

At Saf-Gard Safety Shoe Company, we believe in keeping things straightforward. No bureaucracy. No unnecessary drama. Just good people working together to solve problems and support our customers.

What You'll Do

• Manage collections activity for assigned customer accounts
• Absorb and process invoice data, reconcile accounts, and resolve billing issues
• Contact corporate accounts payable contacts regarding outstanding invoices
• Work with customers to resolve billing and invoice discrepancies
• Research and reconcile misapplied payments and assist with credit management tasks
• Process credit card payments and account updates
• Create and maintain aging reports and AR aging summaries for assigned accounts
• Maintain an overview of account status and support credit and collections efforts to help reduce DSO (Days Sales Outstanding)
• Provide professional, customer-focused service

What We're Looking For

• Previous experience in collections, accounts receivable, credit and collections, billing, or customer billing support
• Strong communication and customer service skills
• Ability to stay organized and manage multiple priorities
• Attention to detail and strong follow-through
• Comfort communicating by phone and email with corporate customers (B2B collections experience a plus)
• Self-motivated, dependable, and team-oriented
• Experience with aging analysis, invoice processing, or reconciliation workflows
• Proficiency with Microsoft 365 (Excel, Outlook, reporting tools)

Preferred Qualifications

• Experience with corporate or commercial collections
• Experience with accounts receivable aging reports, cash application, and payment processing
• Familiarity with accounting or ERP systems such as QuickBooks, SAP AR Module, Oracle AR, or NetSuite
• Experience working in a high-volume AR environment supporting revenue cycle activities
• Experience researching invoice discrepancies and payment issues

Schedule

Full-time position

Monday–Friday

On-site role in Greensboro, NC

Compensation & Benefits

• Company-paid dental, vision, long-term disability, short-term disability, and life insurance beginning the first of the month after 60 days
• Multi-tiered medical insurance plans to choose from (benefits valued at over $10,000 annually)
• 8 paid holidays per year
• PTO is available after 90 days, accrued bi-weekly at a rate of 3.08 hours (2 weeks annualized after 1st year). Bi-weekly accrual rate increases to 4.62 hours after 7 years (3 weeks annualized)
• 401(k) plan with 50% employer match on first 6% of employee base pay

About Saf-Gard

We've been in the safety footwear business for more than 40 years. We know safety matters. We also know relationships matter. That's why we work hard to make things easier for our customers and for each other.

At Saf-Gard, you're not just another employee buried in a corporate machine. We're a close-knit family that believes in working hard, helping each other out and treating people the right way. We've built a culture around trust, teamwork and common sense, and it's helped make us one of the top workplaces in the Greensboro, NC area.