Collections Specialist

S&ME is looking for a Collections Specialist to support company-wide collection efforts from our headquarters in Raleigh, North Carolina. This hybrid position offers collaborative in-office time with our Finance team and the flexibility of remote work.

At S&ME, we deliver innovative geotechnical, civil, environmental, and construction material testing for clients across transportation, energy, water, waste management, education, government, commercial, and industrial sectors. Our commitment to technical excellence and integrity has established us as a leader in our field.

About the Role

As a Collections Specialist, you will play a critical support role in ensuring the company's financial health by managing and pursuing collections for past-due invoices. Your experience in customer service, organization, and attention to detail will directly impact the efficiency of our accounts receivable process. This position requires strong interpersonal skills to collaborate with Operations, Shared Services, and clients while maintaining professionalism in challenging situations.

• Pursue Collections: Contact clients regarding past-due invoices in alignment with contract terms and collaborate with project managers to resolve issues.
• Document Efforts: Accurately record all collection activities and client interactions in the Credit and Collections module in AEC360 for transparency and tracking.
• Follow Up Consistently: Maintain regular communication with project managers and clients until overdue invoices are paid.
• Provide Backup Support: Assist with daily cash receipt processing and monitoring of the AR mailbox.
• Escalate Accounts: Identify and accelerate collection efforts for clients with excessive past-due balances.

Requirements

• High School Diploma or GED
• Associate degree in accounting (a plus) OR equivalent combination of education and experience
• Minimum of 3 years of customer service and collections experience
• Good organization and data entry skills with minimal errors
• General understanding of the double-entry record-keeping system
• Basic knowledge of Microsoft Office

Benefits

• Medical, Dental & Vision Plans with HSA and FSA options
• 100% Employee Stock Ownership Plan (ESOP) with a 5% company contribution
• 401(k) Retirement Plan
• Paid Holidays and Paid Time Off (PTO) with rollover options
• Paid Maternity/Parental Leave
• Employee Recognition Program
• Credential Incentive Program
• Tuition Reimbursement
• Company Vehicle with Fuel Card for Project-Based Work
• $2,000 Referral Bonuses

This full-time, hybrid role offers competitive pay based on experience.