Collections Specialist

Key Responsibilities

• Review patient accounts to identify balances due after payer adjudication.
• Place outbound calls to patients to discuss balances and arrange payment.
• Provide clear explanations of patient responsibility, including deductibles, copays, and coinsurance.
• Answer patient questions regarding statements, insurance payments, and account status.
• Document all collection activities in the practice management system.
• Work with patients to establish payment plans when appropriate.
• Escalate unresolved or disputed accounts to the billing/appeals team as needed.
• Take incoming calls from Customer Service to assist patients in understanding balances.