Collections Specialist

Responsibilities

• Contact commercial and consumer customers regarding past-due balances through phone, email, and written communication.
• Review delinquent accounts, research payment issues, and take appropriate action to secure timely resolution.
• Maintain detailed records of collection activity, customer conversations, and payment commitments within internal systems.
• Work closely with billing and credit teams to investigate disputes, clarify account status, and resolve outstanding issues.
• Monitor aging reports and prioritize accounts that require immediate follow-up or escalation.
• Negotiate payment arrangements when appropriate while ensuring compliance with company policies and procedures.
• Support updates to collection workflows or system-related processes as needed within the department.

Requirements

• Experience managing collections for commercial and consumer accounts.
• Working knowledge of credit and collections practices, including account follow-up and delinquency resolution.
• Familiarity with billing collection processes and account reconciliation.
• Strong verbal and written communication skills for customer outreach and internal coordination.
• Able to stay organized, manage multiple accounts, and meet deadlines in a high-volume environment.
• Proficiency with standard business systems and documentation tools used to track collection activity.

Benefits

Robert Half offers competitive compensation and benefits, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.

To learn more about Robert Half's benefits, visit roberthalf.gobenefits.net.

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