Collections Specialist

About the role

Our client, a fast-paced and growing company, is seeking a Collections Specialist who can adapt quickly, pivot as priorities shift, and thrive in a dynamic environment. This role is ideal for someone who is comfortable working through changing structures based on account aging and can confidently manage high-volume outreach.

The Collections Specialist will often serve as the first point of contact for collections efforts, reaching out to customers with accounts that are 45+ days past due. The ideal candidate is comfortable on the phone, confident asking questions, and able to maintain professionalism while driving payment conversations forward.

Responsibilities

• Manage outbound collections activity for customer accounts 45+ days past due
• Serve as an initial collections contact for customers with delinquent accounts
• Make 30+ outbound calls per day while achieving at least 60 customer touches daily
• Navigate between different workflows and collection strategies based on account aging
• Communicate professionally and effectively with customers to secure payment commitments
• Ask thoughtful questions to uncover payment issues and resolve barriers
• Maintain accurate documentation of customer interactions and collection activity
• Partner with internal teams as needed to support account resolution

Qualifications

• Previous collections, accounts receivable, customer service, or call center experience preferred
• Strong phone presence and confidence handling difficult conversations
• Ability to work in a fast-moving environment and pivot as priorities change
• Comfortable asking direct questions and following up persistently yet professionally
• Strong organizational skills and attention to detail
• Ability to manage a high-volume workload and meet daily activity expectations