Collections Specialist

Responsibilities

• Manage past-due accounts for clients, following established collection procedures and deadlines.
• Communicate with property owners by phone and other channels to discuss outstanding balances, explain next steps, and encourage workable payment arrangements.
• Prepare and process collection-related documentation such as liens, legal filings, and wage garnishment materials in coordination with the legal team.
• Review client-provided account details and confirm that records are accurately entered and updated within the firm's collections platform.
• Respond professionally to challenging or sensitive inquiries while using sound judgment and de-escalation techniques.
• Support the collections department with administrative tasks, document handling, and status updates to help keep files organized and moving forward.
• Work closely with attorneys and team members to ensure collection matters are handled efficiently and in line with firm standards.

Requirements

• Previous experience in collections, customer service, administrative support, or another role involving frequent interaction with the public.
• Ability to handle difficult conversations with professionalism, patience, and confidence.
• Strong attention to detail with the ability to compare information, identify discrepancies, and maintain accurate records.
• Comfort using office software and systems, including Microsoft Excel and case or account management tools.
• Able to manage multiple tasks in a structured, deadline-driven environment.
• Experience working in a law firm or legal support setting is helpful, but not required.
• Reliable transportation and ability to work on site in Severna Park, Maryland, with hybrid flexibility available after the initial onboarding period.

Pay

20 - 22 USD / Hourly

Schedule

Onsite

Location

Severna Park, MD

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- 2026-07-09T00:00:00Z