Collections Specialist

Responsibilities

• Monitor and analyze accounts receivable aging reports to identify overdue accounts and prioritize collections efforts.
• Prepare and maintain detailed records of customer interactions, resolution actions, and follow-up activities.
• Respond to customer inquiries regarding billing and usage discrepancies in a professional and timely manner.
• Communicate effectively with customers to resolve issues related to invoices, payments, and account balances.
• Utilize Salesforce to access and review customer contracts, ensuring accurate understanding of billing terms and conditions.
• Access NetSuite to retrieve and analyze invoice data, ensuring that all billed amounts are correct and align with contract terms.
• Perform other duties and responsibilities as assigned to support team, department, and organizational goals.

Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• Strong English communication skills, both written and verbal, with the ability to handle sensitive customer interactions and articulate complex information clearly.
• High level of organizational skills and a proactive approach to problem resolution.
• Able to work independently and manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving skills, with a keen attention to detail.

Qualifications

• Proactive and detail-oriented with excellent customer service skills.
• Familiarity with financial software such as Salesforce and NetSuite.
• Experience with Microsoft Office Suite, particularly Excel for data analysis.
• Ability to work in a hybrid model (4 days in office, 1 day work from home) for Illinois residents, or remote for others.

Skills

• Proficient in Microsoft Office Suite, particularly Excel for data analysis.
• Familiarity with Salesforce and NetSuite.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.

Benefits

• 401(k) match program.
• Comprehensive health benefits (Medical, Dental, Vision, and HSA/FSA).
• Group Term Life Insurance and Voluntary Life Insurance option.
• Paid holidays.
• Paid vacation, sick, and personal days.
• FSAs for dependent care benefit.
• Childbirth recovery and bonding leave policies.
• Short and long-term disability benefits.
• Access to onsite gym and recreational area at our Chicago office.
• A friendly, collaborative, in-office work environment with ample opportunity for professional development.

Pay

The budgeted annual salary range for this role is $51,000 to $60,000. Compensation for this role will depend on a number of factors, including a candidate’s qualifications, skills, competencies, and experience, and may fall outside of the range shown.

Schedule

This role follows a hybrid model (4 days in office, 1 day work from home) for candidates residing in Illinois. Candidates based outside of Illinois may be considered for a remote work arrangement.