Collections Specialist

About the role

As a Collections Specialist, you will establish professional working relationships with customers to facilitate the timely resolution of past due account balances. You will notify or locate customers with delinquent accounts and take the necessary steps to recover payments, primarily using the Billtrust system.

Duties and responsibilities

• Contact customers via phone or email to determine reasons for past due payments.
• Work in Billtrust to reduce past-due balances by following built-in account steps.
• Review delinquent accounts and initiate collection actions based on due dates.
• Report credit risks or bad debt information immediately to the manager.
• Identify unapplied credits on a timely basis and clear against outstanding receivables.
• Participate in Account Past Due meetings and report on delinquent accounts.
• Process credit card transactions as needed.
• Create follow-up schedules for past due accounts and send required statements.
• Notify the manager of customer disputes within 24 hours and work towards resolution.
• Handle customer calls and assist with collection inquiries.
• Maintain accurate records in the company database and follow department procedures.

Required skills and abilities

• Strong customer service experience and mindset.
• Excellent verbal and written communication skills.
• Strong computer skills with proficiency in Microsoft Office and similar software.
• Ability to manage a high volume of customer calls and emails (25-90/day).
• Ability to manage time efficiently and follow documented processes.
• Positive attitude, strong work ethic, and ability to work independently.
• Basic understanding of accounting principles.

Preferred skills and abilities

• Experience working with Billtrust or similar cloud-based systems (a plus).
• Strong reconciliation skills.
• Ability to handle multiple tasks and prioritize work.

Education and experience

• High school diploma or equivalent.
• 1-2 years of office experience.
• Basic accounting knowledge is required.

Pay

The hourly range for this position is $22.00 - $25.00. The specific pay offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location.

Benefits

• Medical, dental, and vision insurance
• 401k with company match
• Flexible spending accounts
• Disability insurance
• Life insurance
• Personal time off
• Holiday pay